Shipping Policy

Availability
Shipping Costs
Shipping Preference
Alternate Shipping Methods
Tracking Your Order
International Orders

Cancellation Policy

Return Policy

How to Return Products
Refunds
 

Shipping Policy

Bee-Hemp Inc typically uses U.S. Postal Service (USPS).  The shipping information listed below is subject to modification by these third party shipping companies.

USPS Priority is the pre-selected method of shipping.  In addition to priority service, we offer USPS Next Day.  The costs of which will be displayed at checkout. All other needs will require a quote. Your response will be required to process your order.

In certain instances depending upon shipping location/destination, it may be necessary to ship via FedEx, DHL or other common carriers.  If this is the customer selected method, prior approval and additional charges will be incurred according to method of choice.

For international shipments USPS Global Express (less than 70 pounds).

For items not able to be shipped by USPS service will require Bee-Hemp Inc to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase via email. Your response will be required to process your order. After your order is processed, you will be notified of your estimated delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, a more convenient time will need to be arranged for you.

FOR SAME DAY SHIPPING, ORDERS MUST BE SUBMITTED BY 10 A.M., EST.

Availability

Should Availability of product become an issue an email notice will be sent within 24 hours of order receipt.

If the shipment time is critical, notify us by calling 1 -800-581-1128 code:00, 10:00 AM to 10:00 PM Pacific Time, before or immediately after you have placed your order.  Please leave a message if necessary or this will cause further delay.

Shipping Costs

USPS priority is our default method of shipping and pricing can be found on our shipping page.

Explanation of Shipping Methods

USPS PRIORITY MAIL usually delivers within 1-5 days to most domestic destinations, depending upon location. See disclaimer below.

USPS GLOBAL EXPRESS MAIL is a reliable high-speed method for mailing time-sensitive items to most international destinations. Usually delivers within 2-5 days of being shipped, depending on the destination and customs and local mail service. See disclaimer below.

Not all methods of shipping are available in all areas.

Please remember that the above shipping schedules are estimates and actual results may vary depending on circumstances. If the shipment time is critical for your order please notify our Customer Service before or immediately after you have placed your order.

Important Disclaimer for Shipments via United States Postal Service

Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to other parcel delivery service companies. However, the USPS shipping methods provided by Bee-Hemp Inc, do not provide the same level of reliability, the ability to track your shipments, do not offer expedient claims handling for lost shipments as compared to services offered by other parcel delivery service companies. For this reason, Bee-Hemp Inc. hereby disclaims all financial or personal responsibility for shipments via USPS.  Bee-Hemp Inc has fulfilled its obligation when it has delivered the shipment to the United States postal authority and prepaid the cost on your behalf.

For further information about shipping services offered by USPS, please see the United States Postal Service Web site (http://www.usps.com).

Tracking Your Order

Orders are shipped as stated.  Please allow 5-10 days for your order to arrive.  If you have not received your order by the 10^th business day (M-F), please notify us (by email is best hempcone@bellsouth.net), and we will track your order and respond with the results.  Allow us 24 hours to respond as we do all processes manually.  We cannot control email services that reject our emails so please send your full contact information including phone number should we need to call to respond.

USPS Global Express Mail shipments are traceable through the USPS website: www.usps.com

International Orders

The United States controls the export of products and information. By using Bee-Hemp Inc and it’s methods of ordering/shipping, the Customer agrees to comply with such restrictions and not export or re-export products purchased from Bee-Hemp Inc to countries or persons prohibited under the export control laws. Further more, by using Bee-Hemp Inc the Customer also agrees that the Customer is not in a country where such export is prohibited or a person or entity to which such export is prohibited. The Customer is responsible for compliance with the laws of the Customer's local jurisdiction regarding import, export and re-export of products and information.

 

Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures.  Bee-Hemp Inc is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all duties and taxes and will be billed for all that are charged back to Bee-Hemp Inc after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and any other applicable fees.

Cancellation Policy

Orders submitted are sent to shipping process immediately after being placed with Bee-Hemp Inc. To cancel an order, contact Bee-Hemp Inc within 1 hour after placing your order, (by email is best hempcone@bellsouth.net). Depending upon circumstances of your order, we cannot guarantee that your order can be canceled outside this time period.  No cancellation fees will be incurred.

Once an order ships, it cannot be canceled and must be treated as a return. Shipping costs will not be refunded only the cost of the item only will be refunded.  Please see our Return Policy below.

To cancel an order, please call Customer Service at our toll free number, 1-800-581-1128 code:00 or email us hempcone@bellsouth.net.

Return Policy

If you are dissatisfied with an order or have received the wrong items, you must e-mail hempcone@bellsouth.net or call within 2 days of receiving shipment. All Items being returned must be in new condition with original packaging, post marked within ten (10) days of receipt of shipment, but no later than thirty (30) days after date of shipment. Customers are responsible for the shipping costs for returns and/or exchanges. However, Bee-Hemp Inc will pay the shipping costs (including shipping refunds) if the return is a result of our error. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional fee, at Bee-Hemp Inc’s discretion. (Return Tracking Number required, please see How to Return Products.)

Non-Returnable Products

Clearance and sales items, or any items opened and partially used.  If you receive one of the above products and believe it to be damaged or defective you must call Bee-Hemp Inc within 2 days of receiving the product (shipment arrival date is determined by delivery confirmation service notices provided by USPS or other shipment service, not just by phone call received).

Goods Damaged or Missing as a Result of Shipment by Common Carrier

We highly suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Bee-Hemp Inc immediately. Most carriers require claims to be filed within 10 days of delivery. Bee-Hemp Inc works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

How to Return Products

To return products, we require that you contact our Customer Service so that we can properly track and process your return. We will give you approval and instructions at the time of your call. To contact Customer Service, send an E-mail to hempcone@bellsouth.net  or if you prefer, contact our Customer Service Center at our toll free number, 1-800-581-1128 code:00. We cannot issue a refund without speaking to you for approval.

Make sure the return is post marked within ten (10) days of receipt of shipment, but no later than thirty(30) days after date of shipment(original order shipment date). Our Customer Service will instruct you on how to return merchandise after approval only. For all returns, we recommend that you use a traceable means. If you use USPS for shipment, we recommend you insure and/or use tracking for the package since other methods will not be traceable. If we do not receive the package, we cannot issue the refund.

Customer Service: hempcone@bellsouth.net / 1-800-581-1128 code:00

Refunds

We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the form of Bee-Hemp Inc business check within seven (7) to fourteen (14) business days of your notification (received and processed return notification). Please note that we refund shipping costs only if the return is a result of our error, and returned post marked within ten (10) days of receipt of shipment, but no later than thirty (30) days after date of shipment (original order shipment date).

 Revised 2008